Return Policy

Return Policy

Cabin Hill Maytag & Sleepsource is committed to your satisfaction. We know returning a product is stressful on customers so we`re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call us at 724-836-5899 or email [email protected] Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products. Most products sold by Cabin Hill Maytag & Sleepsource include a one year, parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, please notify delivery team. Once accepted, customer must give Cabin Hill Maytag an opportunity to make necessary repairs. If you notice the defect after 48 hours of receiving goods, please contact the product`s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products. All of our shipments are 100 percent insured. Products damaged during shipping are eligible for exchange at no charge to you. Product will be delivered by one of Cabin Hill Maytag & Sleepsource's delivery teams for all local deliveries. Call 724-836-5899 for local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. Cabin Hill Maytag & Sleepsource will contact you to schedule another delivery. Freight delivery policy varies. Call 724-836-5899 for more information.

The Product Does Not Meet Your Needs. If you are not satisfied with your purchase, you may return the product within 14 days of receiving it. To begin the return process, you must notify your product expert within the 14 day grace period. Products must be returned in brand new condition and packaged in their original box including all packing materials, manuals, blank warranty cards and accessories included. Products must also be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 25 percent restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

Special order merchandise is not eligible for return or exchange unless it is damaged or defective.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. Cabin Hill Maytag & Sleepsource reserves the right to cancel orders at any time.

Refunds will be handled according to our store's policies. Please contact [email protected] for a copy of our store's policies.

SECURITY POLICYYour payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

PRIVACY POLICYWe respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SHIPPING AND HANDLING COSTSCosts for these services will be determined at the time of purchase or shipment.

SHIPPING POLICY/DELIVERY POLICY lease be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. Boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

PLEASE NOTE:In state orders will be charged 6% sales tax.

Cabin Hill Maytag & Sleepsource Serta iComfort & iComfort Hybrid 120 NIGHT In-Home Comfort Guarantee

Like most brand-new things, there’s going to be a bit of an adjustment period. Think of it like a brand-new pair of running shoes. It will take time for your body (muscle memory) to adjust to your new mattress and time for your new mattress to break in. In fact, studies show most people experience some initial level of discomfort with their new mattress. Because of this, we ask you to sleep on your new mattress for a minimum of 30 nights to allow for this adjustment period. After the first 30 nights, if you are still not completely comfortable, we will do our best to fit you to a mattress that is just right for you within 90 nights of your original mattress delivery date.

Subject to the above guidelines, our 120 Night Sleep Trial is valid for one exchange or one return per purchase, which must be done within 120 days of the delivery date of your original mattress. You may exchange your mattress once, with a return delivery fee of $99.95 and receive credit toward the purchase price of a different mattress. This policy applies to Serta iComfort and Serta iComfort Hybrid mattresses only.

Please note that our 120 Night Sleep Trial is not valid on warranty exchanges, clearance merchandise, floor models, pillows, mattress protectors, adjustable bases, furniture or other accessories. See a store associate or contact one of our live chat customer service representatives on our website for more details.

The total height of your new mattress and box/base is _____ inches. Please compare this measurement against your existing bed to make sure that the overall height of your new mattress is to your liking. We have options for both high and low profile box springs but we must charge a $99 exchange delivery fee if a height adjustment exchange should be necessary after your initial delivery.

Box springs and adjustable bases are not flexible and might not be able to be maneuvered around tight corners or spiral staircases. Ask about our split (two-piece) options for both box springs and adjustable bases if you have any concerns regarding accessibility to your bedroom.

Cabin Hill Maytag & Sleepsource is unable to exchange or refund any stained, unsanitary or damaged mattresses under the 120 Night Sleep Trial. That’s why we highly recommend using a waterproof mattress protector to help keep your new mattress clean. In addition, we recommend keeping all original tags on your mattress. If you remove the law tag from the mattress or foundation, it will void the 120 Night Sleep Trial and the 10 Year Manufacturer Warranty.